DREAMS INFLATABLES & LOGISTICS PTE LTD

FAQ

  • Booking / Pricing Information
  • Are you insured?
  • What are your general terms & conditions?
  • Cancellation & Postponement Policy
  • How far in advance should I make a booking?
  • What if I need a bouncer tomorrow?
  • What areas do you serve?
  • Is it cheaper if we pick it up ourselves?


  • Our office open from 9.00am to 6.00pm Monday to Friday in order to assist you with your questions about our services. Please feel free to call us or contact us today! We are always glad to be of service.

    We know that planning a party or event involves a level of commitment from all parties involved, and we are glad to be here to support you in helping to plan one of the most successful events you have ever had!

    Booking / Pricing Information

    For information on pricing please contact our office, or simply submit a online booking/enquiry form!

    From Dreams Inflatables, you are getting reliability, dependability, unparalleled customer service and fully trained installation staff. Your child's safety is extremely important to us so we only rent safe equipment and we inspect each of our rides at set up and disassembly.

    Are you insured?

    Dreams Inflatables is insured!


    We are professionals, and safety is our #1 goal.


    We make every effort to set safety standards and be on the forefront of the industry.


    Beware of companies who are operating illegally without insurance - they do not have you or your guests best interest at heart.


    Upon confirmation, you may request to view our proof of certified Public Liability insurance from our friendly staff.


    What are your general terms & conditions?

    1.All inflatables and/or equipments are solely based on first-come-first serve basis.


    2.All inflatables and/or equipments are accepted and delivered in good work condition, and include one blower, unless otherwise stated.


    3. person/s or organization hiring the said inflatable/equipment is responsible and liable for any damage or injury occurring from or as a result of misuse or reckless use.


    4.Deposit of 50% is required upon confirmation. The balance would be due at time of delivery. Dreams Inflatables reserve the right to repossess the equipment in the event when full payment is not received upon delivery. This contract will be void or deemed not valid unless the 100% payment is received on the date of event, unless otherwise stated. Payments to be made promptly and within stipulated terms. All late payments incur a 5% additional cost to total amount stated in the invoice.


    5.In any case of non-compliances to above payment terms, Dreams Inflatables reserve the right to take appropriate legal actions against the said Client to recover the cost and/or damages and/or compensation


    6.Dreams Inflatables will not accept any responsibility for liabilities incurred or injuries caused to anyone while using the equipment


    7.In the event of accidents, civil chaos, war, natural disasters or any other unforeseen circumstances beyond the control of any party, and non-performance on the part of Dreams Inflatables shall not be constructed as a breach of contract and hence, no party shall be entitled to seek any redress by the way of any legal proceedings or otherwise.


    Cancellation & Postponement Policy

    If you need to cancel or postpone your event, please call our office IMMEDIATELY!
    There shall be no penalty for cancellations or postponements received at least 14 days prior to the event date. A grace period of 1 month will be extended from the actual rental date subject to availability of equipment and inflatables. Payment or deposit will not be refundable if fail to do so.

    How far in advance should I make a booking?

    We recommend that reservations be made as far in advance as you can. Depending on the date of your event, we may be completely booked for months in advance. Smaller events can sometimes be easier to accomodate within 2 weeks of the event, however if you are planning a large event we definitely recommend making your reservations as early as possible!

    What if I need a bouncer tomorrow?

    If you need a bouncer today or tomorrow, or sometime soon- GIVE US A CALL NOW!


    We will do our best to accomodate you. Availability may be limited, but we will do our best to meet your needs.

    What areas do you serve?

    Dreams Inflatables practically serves every corner in Singapore! However, there will be additional charges for some area. If you have an event coming up, and would like to know if we can service it- submit a request!

    Is it cheaper if we pick it up ourselves?

    No. In fact, we do not allow costumer pickups. Where the safety of your children is concerned, it is always best to leave it up to the professionals. In addition to this, the liability insurance that we carry does not permit unauthorized set up or moving of our equipment.

    Like any carnival equipments and inflatables, our rides need to be set up properly in order to insure the safety of users. Improper installation and lack of supervision are the largest contributing factor to injuries that occur on inflatable rides.

    In the case that you rent any of our attractions unstaffed, we will be there to insure the proper installation of the equipment and to give you a breakdown of the proper safety precautions and rules while using the equipment.

    Beware of companies who allow pick up of inflatable equipment in order to cut costs, they do not have you or your guests best interest at heart. At Dreams Inflatables, we make every effort to offer a safe and enjoyable rental.


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